Frequently Asked Questions
Everything you need to know about your Mezel Mods order
What is the typical shipping lead time?
Most orders are processed and shipped within 1-3 business days. For custom or 3D-printed items, please allow up to 5 business days for production before your order is dispatched.
Do you ship internationally?
Yes, we ship our products worldwide. Shipping rates and delivery times vary by destination and will be calculated automatically at checkout.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please note that custom-made products and used electronics may be subject to a restocking fee or limited return eligibility.
Are your mods compatible with all pinball machine brands?
Each product page specifies compatibility. We design mods for major brands like Stern, Jersey Jack, and Bally/Williams. Please check the 'Fits Machines' section before purchasing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.